1. ABOUT THE SERVICE: When was your toyota last serviced / repaired     /       /         Where was your toyota last serviced / repaired? At Werners At a non - Toyota service centre At a different Toyota dealership Dealership Name Town / suburb Why did you go to this dealership? Convenient to where I live / work Personally recommentded to me I was on a long journey or holidays Other What did you have done? Scheduled service     Repair under warranty     Repair not under warranty     Other 2. DEALING WITH THE DEPARTMENT HOW SATISFIED WERE YOU WITH THE: VERY SATISFIED SATISFIED NEITHER UN- SATISFIED VERY UN- SATISFIED Ease of booking in a convenient time? Information regarding and access to a courtesy vehicle or bus? Appearance and comfort of the waiting room and facilities? Time taken to drop off your vehicle on the appointment day? Courtesy & friendliness of service staff? Service advisor's product knowledge? Explanation of work to be done and price quoted? Communication about additional work nessesary (if applicable)? Explanation of work done and the invoice? Availability of the vehicle at the time agreed? Time taken to pick up the vehicle? Treatment of you as a valued customer? 3. THE VEHICLE SERVICE: VERY SATISFIED SATISFIED NEITHER UN- SATISFIED VERY UN- SATISFIED Availability of parts? Value for money on service / repair work? Quality of the service / repairs carried out? Cleanliness of the vehicle on return? Was the service / repair work fixed in a single visit to the dealership? Yes No 4. AFTER THE SERVICE: VERY SATISFIED SATISFIED NEITHER UN- SATISFIED VERY UN- SATISFIED Follow up contact made (e.g. letter, phone, survey)? Resolution of any concerns? How many times did you contact the dealer to resolve any concerns? N/A     Once     Twice     Three times or more     Have your concerns now been resolved? N/A     Yes     No 5. YOUR TOYOTA VEHICLE: VERY SATISFIED SATISFIED NEITHER UN- SATISFIED VERY UN- SATISFIED Overall, how satisfied are you with your Toyota vehicle? When the time comes to replace your vehicle, would you consider buying another Toyota? Would you be prepared to recommend a Toyota vehicle to your family and friends? Please write up to three words that describe how you feel about your Toyota             6. YOUR TOYOTA DEALERSHIP VERY SATISFIED SATISFIED NEITHER UN- SATISFIED VERY UN- SATISFIED Overall, how satisfied are you with your experience in servicing or repairing your toyota at this dealership? When it comes time to to have your Toyota serviced again, would you consider bringing it to this dealership should you be nearby? Are you prepared to recommend this dealership to your family and friends as a place to service their vehicle should they be nearby? Please write up to three words that describe about your experience at the dealership             7. ABOUT YOU   Sex Female Male   Age Under 20 20 - 24 25 - 29 30 - 34 35 - 39 40 - 44 Occupation Professional / Executive Manager administrator Clerical / sales / service   Tradesperson / labourer Home duties Retired   Primary producer Self employed Student   Other 8. YOUR COMMENTS   Is there anything else that you would like to suggest or comment on in relation to your new Toyota or this dealership? What are your comments about? Please check all boxes that apply. My pleasure with Toyota A compliment about a person or the dealership A suggestion to improve the vehicle A fault with the vehicle after service or repair Parts availability A promise made that was not kept Follow up and communication Being treated as a valued customer Presentation of the vehicle after service / repair Other 9. YOUR DETAILS   Full name Contact number Email address 10. BEING HEARD   Please check this box if you wish to remain anonymous