WHEN PURCHASING YOUR NEW TOYOTA VEHICLE, HOW SATISFIED WERE YOU WITH THE SALESPERSON? VERY SATISFIED SATISFIED NEITHER UN- SATISFIED VERY UN- SATISFIED Courtesy and respect shown to you Product knowledge Willingness to listen to your needs Demonstration of vehicle features WHEN PURCHASING YOUR NEW TOYOTA VEHICLE, HOW SATISFIED WERE YOU WITH THE: VERY SATISFIED SATISFIED NEITHER UN- SATISFIED VERY UN- SATISFIED Ability to get a test drive Professionalism of the negotiation process Explanation of finance and insurance products offered WHEN TAKING DELIVERY OF YOUR NEW TOYOTA VEHICLE, HOW SATISFIED WERE YOU: VERY SATISFIED SATISFIED NEITHER UN- SATISFIED VERY UN- SATISFIED That you were kept informed about any changes in the delivery date With the contact made about any delivery delays With the demonstration of your new toyota's features and controls With the introduction to other dealer personnel (service, parts etc) With the vehicles overall quality, presentation and cleanliness With the salesperson's follow through on commitments made AFTER TAKING DELIVERY OF YOUR NEW TOYOTA, HOW SATISFIED WERE YOU WITH: VERY SATISFIED SATISFIED NEITHER UN- SATISFIED VERY UN- SATISFIED The follow-up contact (letter, phone survey) The resolution of any concerns YOUR TOYOTA DEALERSHIP VERY SATISFIED SATISFIED NEITHER UN- SATISFIED VERY UN- SATISFIED Overall, how satisfied are you with your experience in buying and taking delivery of your new toyota? When the time comes to replace your toyota, would you consider buying another vehicle from this dealer? Are you prepared to recommend this dealer to your family and friends as a place to buy a toyota?